1. The Business Scene. - 1. 1. The Changing Business Environment. - 1. 2. Rise of the Computer Culture. - 1. 3. The Information Investment. - 1. 4. Summary. - References. - 2. Enhanced Systems. - 2. 1. General Features. - 2. 2. Enhanced Business Applications. - 2. 3. Impact on Data Processing. - 2. 4. Summary. - References. - 3. Computer Options. - 3. 1. System Characteristics. - 3. 2. Configurations. - 3. 3. Architecture. - 3. 4. The Art of Obfuscation. - 3. 5. Summary. - References. - 4. The Workbench. - 4. 1. Equipment Features. - 4. 2. Limited-Intelligence Terminals. - 4. 3. Microprocessors. - 4. 4. Computer Telephones. - 4. 5. Picture and Video Terminals. - 4. 6. Public Access Terminals. - 4. 7. Developing a Corporate Policy for Enhanced Terminals. - 4. 8. Summary. - References. - 5. Connectivity. - 5. 1. Communications. - 5. 2. Storage and Transmission. - 5. 3. Summary. - References. - 6. Communications Services. - 6. 1. Some Terminology. - 6. 2. Public Systems. - 6. 3. Private Systems. - 6. 4. Summary. - References. - 7. The Path to Applications. - 7. 1. Gateways. - 7. 2. Code of Practice: Gateways. - 7. 3. Open Network Architecture. - 7. 4. Hypothetical Enhanced Service Offering. - 7. 5. Summary. - References. - 8. Software. - 8. 1. Classifying Software. - 8. 2. Functions. - 8. 3. Software Products. - 8. 4. Authoring Software. - 8. 5. Selecting Software and Living with the Decision. - 8. 6. Summary. - References. - 9. Laying the Groundwork. - 9. 1. Selling the System. - 9. 2. Nurturing Expectations. - 9. 3. Economic Realities. - 9. 4. Staffing Considerations. - 9. 5. Summary. - References. - 10. Planning and Producing the Infobase: Part 1. - 10. 1. An Example of a Focused Infobase. - 10. 2. Developing Quasi Standards. - 10. 3. Planning and Designing the Infobase. - 10. 4. Summary. - References. - 11. Planning and Producing the Infobase: Part 2. - 11. 1. Preproduction. - 11. 2. Production. - 11. 3. Reviewing and Editing. - 11. 4. Record Keeping. - 11. 5. Auditing and Rejuvenating the System. - 11. 6. Summary. - References. - 12. Survey of Enhanced Information Systems. - 12. 1. Mail Survey. - 12. 2. Orientation and Objectives. - 12. 3 Technology. - 12. 4. Design and Implementation. - 12. 5. Problems Pitfalls and Complaints. - 12. 6. Evolution and Impact. - 12. 7. Summary. - 13. Cases: Implementing Operational Systems. - 13. 1 Clark Distribution Services Inc. : Clark Net II. - 13. 2. National Library of Medicine. - 14. Cases: Implementing Strategic Systems. - 14. 1. E. I. Du Pont De Nemours and Company. - 14. 2. Fort Worth Star-TelegramStartext. - 14. 3. Ford Motor Company. - 14. 4. AMR CorporationEAASY SABRE. - 15. Cases: Public Access Terminals. - 15. 1. Franklin Institute Science MuseumUnisystem. - 15. 2. General Motors Corporation: The Town Crier. - 15. 3. Merck & CompanyHeartfelt Advice. - Appendix A. Survey of Enhanced Information Systems. - Appendix B. Acronyms and Abbreviations. - Appendix C. Glossary. Language: English